Novo® Arc Benches

Shipping & Lead Times

• Kaplan cannot guarantee delivery date as items are manufactured to order.
• Lead times can vary from 4-6 weeks or longer depending on the time of year.
• Freight is quoted on a per order basis and will vary by item(s) and location. Free or discounted freight is not available on playground products.
• Call before delivery is available. Contact information must be provided.
• Lift-gate service may be available for additional charge.

When Your Order Arrives

• Structures are bulky and heavy. Customer is responsible for unloading equipment unless lift-gate service is ordered. Lift-gate service will only get the product off the truck, NOT to your playground area.
• Check all items for damages and shortages BEFORE signing your delivery receipt. Note any missing items or damage on bill of lading.
• Kaplan is not responsible for any damages or shortages not reported within 48 hours.

Payment Options

• Up to 100% deposit may be required.
• Orders may be prepaid with check or credit card.

Sales Tax

• State sales tax if applicable.
• If you organization is tax-exempt, a copy of the certificate should be submitted with your order.

Warranty

• Warranty varies by manufacturer and component. Please call for details.
• Warranty does not include the labor or cost of labor to install warranty-replaced parts.
• Shades and covers need to be removed during high winds and heavy snow or manufacturer will void warranty.