About This Product
Cancellation and Returns Policy
- All playground equipment is custom made per order.
- NO RETURNS are accepted except in rare circumstances.
- Any returns that are accepted must be new and in the original packaging.
- Mandatory 25% restocking fee and return freight charges will apply.
Shipping & Lead Times
- Kaplan cannot guarantee delivery date as items are manufactured to order.
- Lead times can vary from 4-6 weeks or longer depending on the time of year.
- Freight is calculated on a per order basis. Free or discounted freight is not available on playground products.
- Off-loading of playground deliveries are the customer's responsibility.
- Playground items are heavy and large and may require the use of a bobcat or fork lift, which the customer must provide.
- In some instances, skids may need to be broken down inside the trailer to remove the equipment.
- Lift-gate service will be included in freight cost when possible.
- Lift-gate service will not accommodate all playground equipment due to size and weight.
- Lift-gate service will take the equipment off the truck. However, the customer is responsible for moving the item to the desired location.
- Inside delivery is not available for playground equipment.
- Call before delivery is available. Contact information must be provided.
When Your Order Arrives
- Structures are bulky and heavy. Customer is responsible for unloading equipment. Lift-gate service will only get the product off the truck, NOT to your playground area.
- Check all items for damages and shortages BEFORE signing your delivery receipt. Note any missing items or damage on bill of lading.
- Kaplan is not responsible for any damages or shortages not reported within 48 hours.
