* This item will be drop shipped directly from the vendor. Shipping times can vary from 4 to 6 weeks. Free freight not available on Playground items. Please contact us for additional questions.
Ordering Playground Products
Shipping & Lead Times
Kaplan cannot guarantee delivery date as items are manufactured to order.
Lead times can vary from 4-6 weeks or longer depending on the time of year.
Freight is quoted on a per order basis and will vary by item(s) and location. Free or discounted freight is not available on playground products.
Call before delivery is available. Contact information must be provided.
Lift-gate service may be available for additional charge.
When Your Order Arrives
Structures are bulky and heavy. Customer is responsible for unloading equipment unless lift-gate service is ordered. Lift-gate service will only get the product off the truck, NOT to your playground area.
Check all items for damages and shortages BEFORE signing your delivery receipt. Note any missing items or damage on bill of lading.
Kaplan is not responsible for any damages or shortages not reported within 48 hours.
Up to 100% deposit may be required.
Orders may be prepaid with check or credit card.
State sales tax if applicable.
If you organization is tax-exempt, a copy of the certificate should be submitted with your order.
Warranty varies by manufacturer and component. Please call for details.
Warranty does not include the labor or cost of labor to install warranty-replaced parts.
Shades and covers need to be removed during high winds and heavy snow or manufacturer will void warranty.