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Outdoor Waterfall (4-Piece Set - 3 Runways and 1 Table)

Outdoor Waterfall (4-Piece Set - 3 Runways and 1 Table)
  • Status: In Stock
  • Item Number: 63769
$699.95

Description

Kaplan Exclusive

3 years & up. Pump the water and watch it flow in this interactive waterfall! Great way to incorporate water play into your outdoor classroom. Includes 3 runways in different heights: 25 1/2"H, 20 1/2"H, and 16 1/2"H. Runways are 44 1/2"L and 5 1/2"W and flow into a table that measures 12"H x 33 1/4"W x 33 1/4"L. Made from eco-friendly, sustainable eucalyptus wood lined with rust-proof galvanized steel.

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Air Surcharges

We add a surcharge for expedited delivery of a few items because of their weight, size or dimensions. This charge is in addition to our base shipping charge for Next Day or Second Day Air.

The Next Day Delivery Surcharge for this item is:$96.00
The Second Day Delivery Surcharge for this item is:$0.00

Ratings & Reviews

No quality control. Extremely disappointed.

April 16, 2018
By Disappointed costumer :-(
From Miami, FL
Role Child Care Director/Owner
Setting Preschool
Age Preschool
The table was misaligned in one of the corners. The legs did not fit in place and the steel was bended, (I believe because it was forced into the misshaped form). The provided screws did not fit in the table due to the misalignment when trying to put it together. There was no problem with the runways or the pump; however, one of the pieces that controls the flow had the foam loose and separated form the staples. (shouldn't use staples for preschoolers in the first place!) I contacted the company and they promptly sent a replacement table. However, I received a replacement table, but to my surprise and frustration, the replacement sent was even in worse condition than the first table received. The metal frame was broken in two of the corners and the metal frame was loose on one side. Dangerous for little fingers! 2 of the legs were also misaligned and the screws did not fit.
I am very dissatisfied with the quality of the product. Very expensive product for the quality and cheap construction with no quality control. Extremely disappointed. To bad I can't add pictures to this review.

Response from Kaplan

Thank you for your feedback! We apologize about your experience with the Outdoor Waterfall. As a company, we pride ourselves on delivering high-quality products to our customers, and we are working with the manufacturer to resolve these issues. Our customer care team has contacted you about returning the defective pieces and has credited your account for the purchase of the waterfall. Please contact us at 1-800-334-2014 if you have any questions or need additional assistance.
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