How To Order
Shipping
- Allow 4-10 weeks for delivery, depending on the time of year. Atentative shipdate should be available to you approximately 2 weeks after order is placed.
- Freight should be quoted on a per-order basis and will vary by items(s) and location.
- Call before delivery is available. Contact information must be provided.
- Structures are bulky and heavy. Customer is responsible for unloading equipment unless lift-gate service is ordered ($200.00). Lift-gate service will only get the product off the truck, NOT to storage area
When Your Order Arrives
- Check all items for damages and shortages BEFORE signing your delivery receipt. Note any missing items or damage on Bill of Lading. Kaplan is not responsible for any damages or shortages not noted or reported within 48 hours.
Cancellation Policy
- Orders may be cancelled within 10 business days of the original order date.
- A 25% restocking fee will be charged for all cancellations after 10 business days plus any additional freight costs.
- A Return Merchandise Authorization (RMA) is required for ALL returns.
Payment Options
- A 50% deposite is required.
- Balance will be due upon completion.
- Orders may also be prepaid with check or credit card.
Sales Tax
- State Sales Tax is applicable for: AL, AR, AZ, CA, CO, CT, FL, GA, IL, IN, KY, KS, LA, MD, MN, MO, MS, NC, NJ, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, WA, and WI.
- Please send tax-exempt certificates with your order.
Warranty
- Lifetime Warranty: steel posts, stainless steel hardware, aluminum decks, components clamps, and post caps.
- Limited 15-year Warranty: perforated-steel decks.
- Limited 10-year Warranty: rails, rungs, loops, rotomolded plastic components, and steel plastic components.
- Limited 5-year Warranty: Plastic timbers and Rubber Tile.
- Warranty does not include the labor or cost of labor to install Warranty-Replaced Parts.