Customer Service

Total Customer Care Center

We guarantee the quality and workmanship of the products we sell and we strive for your complete satisfaction! If for any reason you are not satisfied with our products or services, please contact our Total Customer Care Center so we may resolve the issue to your satisfaction. Our team of dedicated professionals is available Monday – Friday, 8:00 am – 8:00 pm (ET). You are also welcome to submit feedback online.

We make every attempt to present accurate information on our site. However, due to changes in descriptions, images, availability and prices, some products are subject to updates without notice. To verify product information, contact us at 1-800-334-2014 or info@kaplanco.com.

Depending on the state to which an order is being shipped, certain items ordered from us may be subject to tax. In accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges and less any applicable discounts.  Taxes displayed online are estimated taxes. Actual taxes are calculated at the time your order is processed and actual charges will appear on your order invoice. Please contact us with any questions.

	Shipping Policies & Rates Most orders ship from our warehouse within 24 hours! Orders submitted after 12:00 PM (noon) ET and orders placed on weekends or holidays typically ship the next business day.

	Order Tracking Your order becomes available for online status tracking 24 hours after it has been placed – or you can call us at 1-800-334-2014.

	Returns If you find it necessary to return an item, please obtain a return merchandise authorization (RMA) request. This step will ensure that everything goes smoothly with your return.

	Catalog Requests We offer four catalogs to meet the needs of educators and providers of childcare for children birth to grade 5. Request your free copy!